CustomsPlus

Sub-processors

Welcome to the CustomsPlus Sub-processor Policy

Last updated: April 16, 2025

We use certain sub-processors in the general running of our business and to assist us in providing our services to our clients. A sub-processor is a third party service provider or data processor engaged by us, who has, or potentially will have, access to or process personal data. We engage different types of sub-processors to perform various functions, as explained in the table below.

Sub-Processors
The following is an up-to-date list (as at the date at the top of this page) of the names of our key sub-processors and the purposes for which they process personal data.

Supplier External/Process Name and Purpose/Processing Application/Instances Provision Location
Anderson Consulting External Consulting Provides additional sales support and consultancy services MyCustomsInfo, CustomsPlus, CustomsPlus Services EEA (Ireland)
AWS DynamoDB Stores data extracted by MyCustomersinfo extraction MyCustomsInfo Extraction United States of America
AWS EC2 Virtual Machine which runs applications (Data Processing, Web Hosting) MyCustomsInfo Analysis, MyCustomInfo Portal EEA (Ireland)
AWS Lambda Retrieves emails from S3 and fowards the content to the Portal MyCustomInfo Analysis, MyCustomsInfo Storage/Archive EEA (Ireland)
AWS S3 Stores client emails before processing via Lambda MyCustomInfo Analysis, MyCustomsInfo Storage/Archive EEA (Ireland)
AWS Secrets Manager Stores variables for Virtual Machine MyCustomsInfo Analysis, MyCustomsInfo Portal EEA (Ireland)
AWS Simple Email Service (SES) Receives distributed emails containing customer storage documents and analysis data MyCustomInfo Analysis, MyCustomsInfo Storage/Archive EEA (Ireland)
DocuSign Electronic Signatures Manages electronic agreements and signatures MyCustomInfo, CustomsPlus Services United Kingdom
Freight Processors External Consulting Provides additional sales support MyCustomsInfo, CustomsPlus United Kingdom
GitHub Repositories Stores code for applications MyCustomsInfo Analysis, MyCustomsInfo Extraction, MyCustomsInfo Portal EEA (Netherlands, Germany)
Gus Nordic External Consulting Provides additional sales support and consultancy services MyCustomsInfo, CustomsPlus, CustomsPlus Services EEA (Denmark, Germany), Switzerland
Hubflo Hosting Portal host portal.mycustomsinfo.com EEA (France, Sweden)
Hubspot CRM Manages sales, customer relationships and CTAs including transfer of account data via workflows MyCustomsInfo Portal, www.customsplus.co.uk EEA (Germany)
Freight Processors External Consulting Provides additional sales support MyCustomsInfo, CustomsPlus United Kingdom
Microsoft 365 OneDrive Stores customer data before processing by MyCustomsInfo Analysis (Legacy) MyCustomsInfo Analysis United Kingdom
Microsoft 365 Outlook Receives customers data via email and sends customer BI's (Legacy) MyCustomsInfo Analysis United Kingdom
Microsoft 365 Outlook Receives and stores emails data to the relevant endpoints/recipients (Portal) MyCustomsInfo Analysis, MyCustomsInfo Storage/Archive United Kingdom
Microsoft 365 Outlook Receives and sends emails messages and data used for internal and external communication Communications United Kingdom
Microsoft 365 Teams Receives, stores and sends messages and data used for internal and external communication Communications United Kingdom
Microsoft Azure Cosmos DB (NoSQL) Stores processed data and Portal client details MyCustomsInfo Analysis, MyCustomsInfo Storage/Archive United Kingdom
Microsoft Azure Document Intelligence Creates/trains document models and is used for document extraction/analysis MyCustomsInfo Extraction United Kingdom
Microsoft Azure Storage Blob Stores document model data MyCustomsInfo Extraction United Kingdom
Microsoft Azure Translate Translates Power BI data to specified languages MyCustomsInfo Analysis United Kingdom
Microsoft Power BI Power BI Data Visualisation MyCustomsInfo Analysis United Kingdom
MongoDB Database Stores all processed data for customers (Legacy) MyCustomsInfo Analysis EEA (Ireland)
MongoDB Database Stores usage data for billing MyCustomsInfo Analysis EEA (Ireland)
MRI Systems External Consulting Provides additional tech and development support MyCustomsInfo, CustomsPlus United States of America
Otter.AI AI Transcription Assistent Provides virtual meeting assistance, transcription and recording CustomsPlus, MyCustomsInfo United States of America
Premier Sourcing External Consulting Provides additional sales support CustomsPlus United Kingdom
Rainey Consulting Services External Consulting Provides additional sales support and consultancy services MyCustomsInfo, CustomsPlus, CustomsPlus Services EEA (Ireland), United Kingdom (NI)
Webflow Hosting Domain host (website) www.customsplus.co.uk United States of America
Xero Accounting Receives account information from the Portal and sends invoice copies to the Portal MyCustomsInfo Portal United Kingdom
Zapier Chatbot Provides the infrastructure for the Portal AI chatbot MyCustomsInfo Virtual Assistant United States of America
Zapier Interfaces Hosts the Support Ticket process and Chatbot tool MyCustomsInfo Support Tickets, MyCustomsInfo Virtual Assistant United States of America
Zapier Workflows Automates workflow of sending data between different systems/tools MyCustomsInfo Portal United States of America

Software providers, network providers and consultancies
We also use a number of software providers, network providers and consultancy firms that, in instances where support is provided, may be able to access our systems and incidentally see personal data.

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