CustomsPlus Acceptable Use Policy
This current consolidated Acceptable Use Policy was published on 15 July 2025.
1. Introduction
1.1 This Acceptable Use Policy (“AUP”), as updated from time to time, forms part of the relevant agreement between us. It governs how the Customer and Authorised Users may access and use the Portal. You should read this AUP before using the Portal. By using the Portal or otherwise indicating your consent, you agree to be bound by this AUP.
1.2 Defined terms in this AUP shall have the meaning given in their respective terms as applied by our agreement and the same rules of interpretation apply. In addition, in this AUP the following definitions have the meanings given below:
Authorised Users: means an employee, contractor or agent of the Customer who is authorised by the Customer to use the SaaS Services;
Customer: means the party purchasing the SaaS Services under the relevant agreement;
Customer Data or Client Data: has the same meaning as set out in the relevant agreement;
Intellectual Property Rights: means copyright, patents, rights in inventions, rights in Confidential Information, Know-how, trade secrets, trademarks, service marks, trade names, design rights, rights in get-up, database rights, rights in data, semi-conductor chip topography rights, utility models, domain names, rights in computer software and all similar rights of whatever nature and, in each case (a) whether registered or not; (b) including any applications to protect or register such rights; (c) including all renewals and extensions of such rights or applications; (d) whether vested, contingent or future; and (e) wherever existing.
Portal: means CustomsPlus’ MyCustomsInfo™ customer portal (as modified by CustomsPlus from time to time);
SaaS Services: means the hosting of the Software (including, for the avoidance of doubt the Portal) for customs management services and making it available to Authorised Users via the Portal;
Software: means CustomsPlus’ browser based automated customs management application, MyCustomsInfo™ Analysis, MyCustomsInfo™ Storage and MyCustomsInfo™ Archive, which provides Authorised Users access to the Portal; and
Virus: any, thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.
1.3 The Customer and Authorised Users are only permitted to use and access the SaaS Services for the purpose as described in the agreement and in accordance with its terms. Use of the SaaS Services (or any part) in any other way, including in contravention of any restriction on use set out in this Acceptable Use Policy, is not permitted. If any person does not agree with the terms of this Acceptable Use Policy, they may not use the SaaS Services.
2. Restrictions on use
2.1 As a condition of use of the SaaS Services, the Customer (on its own behalf and on behalf of all Authorised Users) and each Authorised User agrees not to use the SaaS Services nor permit them to be used:
2.1.1 for any purpose that is unlawful under any applicable law or prohibited by this AUP or our agreement;
2.1.2 to commit any act of fraud;
2.1.3 to distribute any Virus;
2.1.4 for purposes of promoting unsolicited advertising or sending spam;
2.1.5 to simulate communications from CustomsPlus or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
2.1.6 in any manner that disrupts the operations, business, equipment, websites or systems of CustomsPlus or any other person or entity (including any denial of service and similar attacks);
2.1.7 in any manner that harms or may endanger minors or any other person;
2.1.8 in connection with any service, use or purpose where the failure of the SaaS Services (or any part) may endanger the health or life of any person or cause damage or loss to any tangible property or the environment;
2.1.9 to promote any unlawful activity;
2.1.10 to represent or suggest that CustomsPlus endorses any other business, product or service unless CustomsPlus has separately agreed to do so in writing;
2.1.11 to gain unauthorised access to or use of any computers, data, systems, accounts or networks of any person;
2.1.12 in any manner which may impair any other person’s use of the SaaS Services or use of any other services provided by CustomsPlus to any other person;
2.1.13 to attempt to circumvent any security controls or mechanisms;
2.1.14 to attempt to circumvent any password or user authentication methods of any person;
2.1.15 in any manner inconsistent with our agreement, or any instructions provided by CustomsPlus from time to time; or
2.1.16 in any manner which does not comply with the provisions relating to Intellectual Property Rights contained in our agreement.
3. Customer Data and communication standards
3.1 Any Customer Data or communication made on or using the SaaS Services by any person must conform to appropriate and lawful standards of accuracy, decency and lawfulness, which shall be applied in CustomsPlus’ discretion, acting reasonably. In particular, the Customer warrants and undertakes that any Customer Data and each such communication shall at all times be:
3.1.1 submitted lawfully and without infringement of any Intellectual Property Rights of any person;
3.1.2 free of any Virus (at the point of entering any of CustomsPlus’ systems);
3.1.3 factually accurate;
3.1.4 provided with all necessary consents of all relevant third parties;
3.1.5 not defamatory or likely to give rise to an allegation of defamation;
3.1.6 not obscene, seditious, vulgar, pornographic, sexually explicit, discriminatory or deceptive;
3.1.7 not abusive, threatening, offensive, harassing or invasive of privacy;
3.1.8 free of any content or activity that is, or may reasonably be suspected to be, terrorist in nature;
3.1.9 not racist, sexist or xenophobic;
3.1.10 not of a nature that any courts, regulators, law enforcement authorities or other governmental authorities may order be blocked, deleted, suspended or removed;
3.1.11 not liable to offend religious sentiments or deeply held beliefs; and
3.1.12 unlikely to cause offence, embarrassment or annoyance to any person.
4. Linking and other intellectual property matters
4.1 Asa condition of use of the SaaS Services, the Customer (on its own behalf and on behalf of all Authorised Users) and each Authorised User agrees not to:
4.1.1 create a frame or any other browser or border environment around the content of the SaaS Services (or any part);
4.1.2 display any of the trademarks or logos used on the SaaS Services without CustomsPlus' permission together with that of the owner of such trademarks or logos; or
4.1.3 use CustomsPlus' trademarks, logos or trade names in any manner.
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